DeRolf Animal Hospital

1401 Mill Race Dr.
Salem, VA 24153

(540)389-0027

www.derolfanimalhospital.com

March 23, 2020

COVID-19 UPDATE

Over the past week, we have made numerous changes to our policies regarding surgeries and appointments while listening to the recommendations made by the CDC and the AVMA. As of right now, we are canceling all routine wellness visits and elective surgeries. We will be modifying our policies weekly as the recommendations change.

To limit the exposure to our community, we are asking that all clients call us from the parking lot to let us know that they have arrived. This includes prescription food pick up, medications, and check in for appointments. When possible, we ask that you pay over the phone for any services and products. We will not be allowing walk in services such as nail trims, anal glands, or vaccines, other than the required rabies vaccine. We will still be seeing patients for illness and puppy vaccines.

We understand that this is a stressful time for all, but we are making these policies in order to help protect our staff, families and our community as a whole. If you have any questions, please do not hesitate to call us.

We appreciate your patience and understanding as we navigate this together.

We will temporarily be modifying our hours to Monday - Friday 8am- 5pm, and Saturday 8am-12pm

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March 17, 2020

Regarding COVID-19, we are being asked as individuals to support our families, friends, and fellow Americans to take the recommendations being made by the CDC and the governing bodies seriously. 

The next two weeks are going to be very critical in controlling the spread and determining the trajectory that the Coronavirus will take. At this time we are canceling all of our elective procedures to limit the risk of exposure and spread of the virus and to control medical supplies that may be needed by human health care systems. 

We are asking our clients to postpone all procedures such as wellness exams and elective surgeries. 

The exceptions to this will be the following:

-problem exams

-puppy vaccines

-rabies vaccines

-vaccines needed for boarding

We are asking that any pet who is brought in is only accompanied by one owner. If at all possible, we would like owners to stay in the car and an employee will come to retrieve the pet from the car, doctors will call to discuss diagnoses and treatment plans over the phone, and pets will be returned to owners with any and all medications and an invoice. Invoices can either be paid over the phone or an employee can take payment into the clinic. 

For other services such as medication or food pick up, nail trims, anal gland expressions, non-appointment boosters, we ask that you consider if it is truly necessary and if so, we ask that you call the clinic from your car, and we will come to get your pet or bring the medications to you. 

These changes will be in place until at least April 1st, at which time we will re-evaluate and make changes as needed.