DeRolf Animal Hospital

1401 Mill Race Dr.
Salem, VA 24153

(540)389-0027

www.derolfanimalhospital.com

April 29, 2020

We have even more exciting news!
 
According to the announcement made by Governor Northam today we are allowed to now start transitioning back to a more normal routine!
 
As of May 1, 2020 we will be opening our normal office hours:
Monday through Friday 7:30am- 6:00pm
Saturday 8:00am-12:00pm
 
We will also be accepting nail trims, anal gland expressions, booster vaccines on a "walk-in" basis. We will now resume seeing annual wellness exams and vaccines by appointment.
 
We will continue to be doing "curbside" service for appointments.
 
If you have any questions, please let us know!

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April 28, 2020

We have exciting news! We now have our own online pharmacy!

We realize many of our clients are looking to purchase food and medication for their pets during this uncertain time. Please know that while we are limiting foot traffic in our practice, we do offer an online pharmacy that will ship these items directly to your front door. Most items qualify for free shipping and you can set the deliveries on AutoShip so you don’t have to worry about running out.

https://derolfanimalhospital2.securevetsource.com/site/view/179189_Home.pml?retUrl=https://derolfanimalhospital.com/&cms

Use promo code: SHOP15 for 15% off of your first order!

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April 8, 2020

We appreciate your continued understanding and patience with our changing policies. There have not been any changes to our policies from last week other than our staff wearing masks.

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March 31, 2020

In response to Governor Northam’s statement yesterday we wanted to reach out to you, our clients, to keep you all informed of our policies.

As stated last week, we have closed our lobby to clients. We are still seeing patients Monday through Friday 8:00am to 5:00pm and Saturday 8:00am to 12:00pm. We are closed on Sunday.

We are still scheduling the following:
-Sick patients
-Puppy Boosters
-Rabies Vaccines
-Vaccines required for boarding

We will continue to postpone elective exams and procedures such as wellness exams and vaccines, routine spays and neuters, and routine dentals.

We will be posting at least weekly updates to be sure you are kept informed of changes. If you have any questions, please do not hesitate to let us know!

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March 23, 2020

COVID-19 UPDATE

Over the past week, we have made numerous changes to our policies regarding surgeries and appointments while listening to the recommendations made by the CDC and the AVMA. As of right now, we are canceling all routine wellness visits and elective surgeries. We will be modifying our policies weekly as the recommendations change.

To limit the exposure to our community, we are asking that all clients call us from the parking lot to let us know that they have arrived. This includes prescription food pick up, medications, and check in for appointments. When possible, we ask that you pay over the phone for any services and products. We will not be allowing walk in services such as nail trims, anal glands, or vaccines, other than the required rabies vaccine. We will still be seeing patients for illness and puppy vaccines.

We understand that this is a stressful time for all, but we are making these policies in order to help protect our staff, families and our community as a whole. If you have any questions, please do not hesitate to call us.

We appreciate your patience and understanding as we navigate this together.

We will temporarily be modifying our hours to Monday - Friday 8am- 5pm, and Saturday 8am-12pm

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March 17, 2020

Regarding COVID-19, we are being asked as individuals to support our families, friends, and fellow Americans to take the recommendations being made by the CDC and the governing bodies seriously. 

The next two weeks are going to be very critical in controlling the spread and determining the trajectory that the Coronavirus will take. At this time we are canceling all of our elective procedures to limit the risk of exposure and spread of the virus and to control medical supplies that may be needed by human health care systems. 

We are asking our clients to postpone all procedures such as wellness exams and elective surgeries. 

The exceptions to this will be the following:

-problem exams

-puppy vaccines

-rabies vaccines

-vaccines needed for boarding

We are asking that any pet who is brought in is only accompanied by one owner. If at all possible, we would like owners to stay in the car and an employee will come to retrieve the pet from the car, doctors will call to discuss diagnoses and treatment plans over the phone, and pets will be returned to owners with any and all medications and an invoice. Invoices can either be paid over the phone or an employee can take payment into the clinic. 

For other services such as medication or food pick up, nail trims, anal gland expressions, non-appointment boosters, we ask that you consider if it is truly necessary and if so, we ask that you call the clinic from your car, and we will come to get your pet or bring the medications to you. 

These changes will be in place until at least April 1st, at which time we will re-evaluate and make changes as needed.